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Terms and Conditions

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Service

  • Each clinical service will have a duration of up to 50 minutes, being carried out at a scheduled time, with the client’s psychologist during that period.

  • It will not be possible to extend the schedule beyond the scheduled time, even in a client delay.

  • This service is not a substitute for Psychiatric Medical treatment. If necessary, the Psychologist might request that this type of care accompany psychotherapeutic care.

  • It is not the method of the Psychologist to diagnose mental conditions. The service is based on behavioural functions identification and proposal of healthier changes through psychotherapy.

  • It is the responsibility of the client to engage and take responsibility in the therapeutic process. The Psychologist’s responsibility is to support and provide behavioural changes tools, such as homework and questioning, to promote insights/reflection.

  • Out of session contact must be for schedule arrangements only. The Psychologist has the right to refuse to discuss therapeutic aspects out of the session to prevent data breach and to keep confidentiality.

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 Confidentiality

  • The Psychologist will respect professional confidentiality in order to protect, through trustworthiness, the intimacy of people, groups or organisations, which he has access to in his professional practice (Code of Ethics for Psychologists). In specific cases, the Psychologist may choose to break confidentiality and share information without the client's written consent. Examples of situations for breach of confidentiality:

  1. When there is a suspicion of risk to the client's safety or wellbeing, or another’s safety or wellbeing.

  2. When domestic violence is ongoing, neglect or abuse of any child under the age of 18 / any individual with disabilities.

  3. When the Psychologist receives a court order, for example, if the client's mental health is questioned in court proceedings.

 

  • The Psychologist might discuss the sessions in supervision keeping your personal details confidential.

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Honorarium

  • Sessions must be paid for at the time that it happens.

  • Payments made by cash does not have any fee charges. Any other form of payment might have fees that will be the responsibility of the client.

  • Any change in the contract or readjustment can only happen with the knowledge and agreement between the parties.

 

Schedule changes or cancellations

  • The Psychologist must be informed in case of unforeseen events that prevent the client from attending.

  • Cancellations or schedule changes must be made up to 48 hours in advance.

  • Cancelled sessions should be rescheduled at the time of cancellation according to the Psychologist and the client’s availability.

 

Absence

  • Sessions in which the client does not attend without prior notice will be charged normally, except for reasons of extreme urgency.

  • From two consecutive absences, without notice during treatment, the service will be considered interrupted, and the client may lose his preferred slot.

  • Clients who are absent - for vacation, recess, illness, etc. - for more than two consecutive sessions and who wish to maintain their scheduled days and times must pay for the corresponding sessions. If they do not wish to, they can, on their return, schedule a new time according to the availability of the Psychologist.

 

Online Sessions

  • The online sessions are provided through the Google Meet platform, as it is a secure platform in terms of confidentiality (https://cloud.google.com/security) (https://services.google.com/fh/files/misc/protecting_healthcare_data_on_google_cloud_wp.pdf). Besides that, all session takes place with a virtual private network (VPN) activated, for an extra layer of security.

  • Although Google Meet platform has high security and privacy level, the internet is not considered totally reliable due to the possibility of hackers, viruses, and trojans, for example. Thus it is recommended to reinforce the use of preventive measures to avoid possible risks.

  • It is the sole responsibility of the person looking for the service to adapt to online therapy. It is recommended that the client has equipment in good condition and an internet connection to carry out the calls safely and effectively. 

  • The client must be in a safe and private place to preserve the service’s confidentiality, avoiding interference during the process, such as phone calls and interruption from people.

 

Privacy Policy: Sessions

 

Based on GDPR and therapy client data: Under the General Data Protection Regulations (GDPR), It is required by law to notify you about how your data is processed and kept safe. It is also required to get your permission to keep and process your data in specific ways, which is described below.

 

Data collected:

 

  • Your name and address

  • Your phone number and email address

  • An emergency contact’s name and phone number

  • Your GP name and contact details

  • Relevant medical information

  • Session notes

  • Activities documents

  • Payment information

  • My emails and phone messages to you, and yours to me

  • Invoices

 

Your data is securely saved in a password protected Google Cloud Service (https://policies.google.com/privacy) folder in which you are not identified by name but only with initials. The personal data is requested and filled by you through PandaDoc, an encrypted signature system (https://www.pandadoc.com/security/) and kept under password protection. The data collected it’s for professional purposes only. No information is shared with third parties. Your completed consent form, sessions notes, payment information and invoices are kept for 7 years as recommended by The Psychological Society of Ireland (PSI). My emails and phone messages to you and yours to me, if not part of the therapeutic process, is deleted after your therapeutic process is concluded. My computer, tablet and professional mobile phone are not accessible by any other individual but myself only.  Your phone number is not saved on my professional mobile. This data, while keeping, has the purpose of facilitating our contact.

 

Session Notes include:

 

Days and times of attendance, location, the session’s main topic and brief factual aspects on key points may also be included in the notes. I don't take extensive notes during sessions, only topics covered. I have a policy of keeping a "clear desk," which ensures that session notes and other information are never left unattended. The notes taken during the sessions are deleted after being transferred to your files that are kept unnamed and securely, as referred to above.

 

Payment information:

 

For taxes purposes, your payments history is kept in the service you have chosen to pay (Revolut, PayPal) and in a protected spreadsheet where you are not identified by name but by codes. If you require an invoice, you are aware that your full name will be shown. If you don’t want this information to appear, you have the right to request it to discuss it.

 

Data Protection Rights (GDPR):

 

  • The right to access

  • The right to rectification

  • The right to erasure (under professional conditions)

  • The right to restrict processing (under professional conditions)

  • The right to object to processing (under professional conditions)

  • The right to data portability (under professional conditions)

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