Terms and Conditions

 

Service

  • Each clinical service will have a duration of up to 50 minutes, being carried out at a scheduled time, with the Psychologist available to the client during that period.

  • It will not be possible to extend the schedule beyond the scheduled time, even in the event of a client delay.

  • This service is not a substitute for Psychiatric Medical treatment. If necessary the Psychologist will request that this type of care accompany psychotherapeutic care.

 Confidentiality

  • The Psychologist will respect professional confidentiality in order to protect, through trustworthiness, the intimacy of people, groups or organizations, which he has access to in his professional practice (Code of Ethics for Psychologists). In specific cases, the Psychologist may choose to break confidentiality and share information without the client's written consent. Examples of situations for breach of confidentiality:

  1. When there is a suspicion of risk to the client's safety or wellbeing, or to another’s safety or wellbeing.

  2. When domestic violence is ongoing, neglect or abuse of any child under the age of 18 / any individual with disabilities.

  3. When the Psychologist receives a court order, for example, if the client's mental health is questioned in court proceedings.

Honorarium

  • Consultations must be paid for at the time of the consultation.

  • Payments made by cash does not have any fee charges. Any other form of payment might have fees that will be the responsibility of the client.

  • Any change in the contract or readjustment can only happen with the knowledge and agreement between the parties.

Schedule changes or cancellations

  • The Psychologist must be informed in case of unforeseen events that prevent the client from attending.

  • Cancellations or schedule changes must be made up to 48 hours in advance.

  • Cancelled sessions should be rescheduled at the time of cancellation according to the availability of the Psychologist and the client.

Absence

  • Sessions in which the client does not attend, without prior notice, will be charged normally, except for reasons of extreme urgency.

  • From two consecutive absences, without notice during treatment, the service will be considered interrupted and the client may lose his preferred slot.

  • Clients who are absent - for vacation, recess, illness, etc. - for more than two consecutive sessions and who wish to maintain their scheduled days and times must pay for the corresponding sessions. If they do not wish to, they can, on their return, schedule a new time according to the availability of the Psychologist.

Online Sessions

  • The online sessions are provided through the Zoom online platform, as it is a secure platform in terms of confidentiality (https://zoom.us/docs/doc/Zoom-Security-White-Paper.pdf)

  • Although the Zoom platform has a high level of security and privacy, the internet is not considered totally reliable, due to the possibility of hackers, viruses and trojans for example. Thus it is recommended reinforcing the use of preventive measures to avoid possible risks.

  • It is the sole responsibility of the person looking for the service to adapt to online therapy. It is recommended that the client has equipment in good condition and internet connection to carry out the calls safely and effectively. 

  • It is crucial that the client is in a safe and private place to preserve the confidentiality of the service, avoiding interference during the process, such as phone calls and interruption from people.